FAQs

General FAQs

How to match colors?

Match hair extensions to your mid-lengths and ends for the most natural blend. If you’re between two shades, choose the lighter one. Consider your hair’s undertone and highlights. For accurate matching, email a clear daylight photo (no filters) to service@laavoo.net for expert help.

How to choose the right hair length?

Measure from the top of your head to where you want the hair to fall when worn straight. Consider your height, styling habits, and desired look—longer lengths create a fuller, more dramatic effect. If you plan to color or style often, longer hair allows more flexibility. Want to learn more? Click here.

How long do hair extensions last?

With proper care, Virgin hair extensions can last 6–12 months, while Remy hair extensions typically last 2–6 months.To learn more about the differences between Remy hair and Virgin hair, click here.

How to choose the appropriate purchase quantity?

The right quantity depends on your natural hair thickness and desired fullness.
Fine hair: 50–100g for a natural look.
Medium hair: 100–150g for balanced volume.
Thick hair: 150–200g for full coverage.
Longer lengths may require more weight for an even, fuller result.

Can hair extensions be washed?

Yes. Real human hair extensions can be washed just like natural hair. We recommend using a sulfate-free, gentle shampoo and a moisturizing conditioner. Wash with lukewarm water, avoid rubbing or twisting, and let the hair air dry whenever possible. Proper washing and care help keep extensions soft, smooth, and long-lasting.

When will the order be shipped?

After receiving your order, we typically need 1–3 business days to process it (excluding pre-sale items). Please note that pre-sale products are not in stock; production starts after your order is placed, and we will ship once they are ready. Express shipping usually takes 3–5 business days, while standard shipping takes 10–20 business days. Want to learn more? Check our Shipping Policy.

Can hair extensions be dyed?

Yes. Real human hair extensions can be dyed. For best results, we recommend only dyeing darker shades, as lightening or bleaching may damage the hair. Always perform a strand test first and use professional-grade products. If possible, have the extensions dyed by a professional stylist to maintain quality and longevity.

Can I return this item?

Yes, if you are not satisfied with our products, we can assist you with returns and refunds. However, we can only accept returns and exchanges for unused products. Clearance and pre-order items are not eligible for return or exchange. Please see our return policy for more details.

How should I care for my hair extensions?

Use a gentle, sulfate-free shampoo and a moisturizing conditioner. Detangle softly from ends to roots, avoid excessive heat, and always apply heat protectant when styling. Store extensions properly when not in use. With the right care, your extensions will stay soft, shiny, and long-lasting. Want to learn more? Click here.

What payment methods are supported?

We accept multiple payment methods, including credit cards, PayPal, Google Pay, and Apple Pay. Additionally, installment payments are currently available for customers in the U.S. and U.K.

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