Virgin Hand Tied Weft Extensions Highlight Ash Blonde #P18/613

To ensure your package arrives successfully, please note the following tips:

• Please confirm your address is correct, especially that the zip code matches your city.
• PO Box addresses are only eligible for standard shipping; if you prefer expedited shipping, please provide a full street address.
• FedEx expedited shipping does not require signature confirmation post-COVID, which may lead to package loss. If you’re unavailable to receive your package, contact FedEx to schedule a delivery time or update your shipping address.
  
• We ship from China warehouse or US warehouse. International shipments may be subject to import duties and taxes, which vary by country and cannot be pre-calculated; you are responsible for these charges.
• Any question, please contact service@laavoo.net

Shipping & Delivery Times:

After you place the order, we need time to prepare the product. Generally, we will send the hair out in 24 hours unless there is a fraudulent warning or shipping address error. We don't ship during weekends or Chinese holidays.

• Standard shipping: Takes 10-15 business days on the way. 
• Expedited shipping sent by FedEx: Generally 3-6 business days on the way
• Please note that due to changes in US tariff policies, expedited shipping services from non-US warehouses to the US may experience delays. The shipping time is approximately 4-7 working days.

All prices on the website include FREE shipping*. Your hair extensions are shipped from our warehouses located in either China, the US, or the UK.

Shipping Protection by LaaVoo Hair

Shipping Protection is an optional paid value-added service offered by LaaVoo Hair to help safeguard your order during transit, specifically designed to cover packages lost before delivery is completed.

Shipping Protection currently covers:

Packages confirmed as lost in transit before delivery
Packages incorrectly delivered or lost due to carrier error, as confirmed after investigation

Shipping Protection does not cover:

Packages marked as delivered where no carrier issue can be verified
Packages stolen after successful delivery

Not an Insurance Product

Shipping Protection is a service provided by LaaVoo Hair.
It is not an insurance policy and does not constitute insurance coverage.

Eligibility Requirements

Shipping Protection applies only to:

• Orders shipped directly by LaaVoo Hair
• Orders with a total value of up to $800
• Delivery to eligible regions

Claims & Timeframe

Lost in Transit (Covered Scenario)
To qualify for support:

Requests must be submitted no earlier than 7 days after the estimated delivery date
Requests must be submitted within 20 days of the last tracking update

Verification & Cooperation

To process your request, we may require additional information to verify the issue.
This may include:

• Confirming your shipping address
• Checking with household members or neighbors
• Reviewing tracking and delivery details with the carrier

Failure to cooperate with the carrier’s investigation may result in claim rejection. Once your claim is approved, LaaVoo Hair will provide one of the following:
Complimentary replacement shipment, or
Full refund of the product cost
Please note: The Shipping Protection fee is non-refundable under any circumstances. For orders with duplicate Shipping Protection purchases, only one claim will be honored.

Back Orders:

A backorder occurs when there is an influx of orders that exceeds our supply of items. When this occurs, we will notify you immediately and you will have a choice of:

• Waiting for your item until we receive more inventory.

• Switching out your item for a different color or style.

• Removing the item from the order.

*Any orders with fraud alerts will not be shipped until all details are verified. No exceptions. We have a fraud prevention system to protect every party.

Tracking Your Package:

All shipments have real-time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. When we fulfill your order, we will send emails to inform you that. You also can check that on your order page to track your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1–4 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time. Please contact us only AFTER you have spoken with your courier for assistance.

Sometimes the mail courier can get delayed by a few hours so plan your hair appointments in advance. We can't control shipping. We process and ship the orders daily. Although it is rare, orders can be lost or delayed due to weather and other uncontrollable forces by the mail courier. We cannot be responsible for these delays. Our most trusted and reliable shipping couriers are FedEx, DHL, USPS and UPS.

To ensure that every customer can enjoy a worry-free and pleasant shopping, we support 60 days (starting from the day of ordering) for easy return, exchange or refund.  If you want to return or exchange for some reason, or have any requirements for your hair, please understand our return policy and contact service@laavoo.net for your service. 

Return / Exchange Conditions:

1. The hair should not be used. We do not accept returns of hair that has been used.

2. The hair cannot be returned after being dyed. Our hair has been color altered and processed. We don't accept returns if the hair has been re-colored.

3. Also, the hair can't be cut or destroyed. If it's our quality problem, we will take responsibility for that. If you have damaged hair and withhold this information, we will no longer provide after-sales service.

4. We only accept returns from customers who communicate with us, explaining the reasons for their return and specifying the items they wish to return. Additionally, please provide a clear photograph of the received product. Once this information is received, we will proceed to document your request. We will offer after-sales service to you to solve all of your problems. We don't want to receive a return that can't match any return record. If you no longer need this order, please contact customer service in time to provide you with a solution. Please do not send the products back privately. We will arrange the nearest warehouse according to your location. If you return the goods without prior communication, we may not be able to process your return properly. We appreciate your understanding and cooperation. Once the goods are dispatched, order cancellation and rejection are not supported, and we will not bear the costs incurred.

5. If you return for a full refund, we cannot refund the shipping fees, as we have already provided the shipping service you paid for.
   

6. If more than 60 days have passed since the order was placed, please do not return the hair. The hair may be in poor condition due to long-term storage. After receiving the hair, please check whether you want to keep it as soon as possible.

7. We do not accept returns or exchanges on products with tags and gold or silver wires removed.
8. Clearance items, custom items and pre-sale products cannot be returned or exchanged. Clearance products are final sale products and do not accept returns or exchanges. 50% off Clearance products and US Only Clearance Products are both Clearance products.
   Pre-sale items are not in stock. The factory will start producing the order after the customer places the order. Pre-sale orders cannot be canceled or exchanged after 24 hours. Once the pre-sale order starts production, the production process cannot be stopped and the order cannot be canceled.

These conditions won't happen if we communicate well and understand each other. We always hope you have a pleasant shopping experience even if you no longer need the product.

Prepare before return the hair back:

• Please note your order number (Looks like LV19 ****) in the package so that we can match your order information as soon as we receive the return. If you want an exchange, please note more details about where is wrong, what hair you want.

• Try to restore the product to its original condition as received.  Put the hair in the pack, and avoid excessive crushing of hair. Try to keep the product comfortable on the way back.

• It's very important to CONTACT WITH OUR CUSTOMER SERVICE STAFF. We will wait for your message and reply to solve your problem. Any problem, please contact our customer service first, we will offer you the best way to do it.

You are so kind to do this to let the return easy for both of us, love your kindness!!!

Shipping cost for returned packages：

Depending on the different real conditions, we won't cover the return fees for every return. We only afford return fees for the following case: Return if the hair has quality problem, you want to exchange the hair or just full refund.

After good communication, we have reached an agreement and we are willing to pay the returned freight.

Refund/ Exchange Time:

Returns will be refunded to the original form of payment within 1-3 business days after we receive your return. Please allow 2-3 business days after your return is received at our Returns Center for processing.

If you need the refund/ exchange in a very short time, please contact our email, our customer service will communicate to help you try to get faster speed.

Exchanges

When you order products online, you may have chosen the wrong color, length, etc. As long as you contact us in time, it is absolutely not a problem to replace the right product. Our return policy ensures that both parties feel fair and satisfied during the exchange process.

But please note that when starting the return policy, both parties will have a certain loss in time and money. This is inevitable. And each order can only be exchanged once. Please consider carefully before placing an order.

Order Alterations:

      Once an order is placed our team works quickly to process the order in a timely manner. If you need to make a change to an existing order you must do so before the item leaves our office. Once an order is shipped out, changes cannot be made to the order. You will need to go through the return/exchange process.

Discounts:

       With any promotion, only one can be applied to each transaction. For promotions with a coupon code, the coupon code must be entered at check out.